Terms & Conditions

DELIVERY AND RETURNS

Please see the Delivery & Returns page on our website for details

PRICES

Prices include VAT where applicable. We do reserve the right to alter any prices without notice in the event of unforeseen circumstances or a change in the VAT rate.

PAYMENT

We accept payment for online orders by Visa, Mastercard, Maestro (Switch) and Delta. Cards are debited when the order is initially processed, in order to avoid issues where credit & debit cards may expire before the date of delivery, and to keep administration costs to a minimum. Should any item be no longer available, we will issue a full refund.

CONDITIONS OF SALE

All scheduled seeds offered by us are guaranteed to comply at the time of delivery with E.U. Seeds Regulations currently in force. Information given relating to varietal characteristics is for guidance only, as environmental factors sometimes affect plant growth.

ALTERNATIVES

Occasionally, items become unobtainable due to crop failure, high demand or for other reasons. In this event, we may send an appropriate alternative or, if this is not possible, a credit for amounts under £1.00, for use against future purchases. Refunds are made for higher amounts, or in any case on request. Should the alternative not prove acceptable, please contact us and we will forward a refund to cover the cost of the item not available once the alternative has been returned.

TITLE

The Title of goods passes to the customer at the time of payment. Until such time, Edward England Ltd retain full legal and equitable title to the goods.

ORDER QUERIES

An order acknowledgement will be enclosed with your order, or sent separately, depending on the product(s) ordered. In the event of a query please can you can quote your Order Number as given on the acknowledgement. Claims for goods lost or damaged in transit should be referred to us, not the carriers involved. Wherever possible we will promptly replace damaged items, or failing that, offer an appropriate refund.

COMPLIANTS

It is our aim to acknowledge complaints within 5 working days, and we will provide a likely timescale for resolving any dispute and keep you advised about progress.

CANCELLATION

If you wish to cancel an order, please contact us immediately. Because many of our goods are perishable, please do not return them to us without first contacting us. We reserve the right to cancel any order. Your statutory rights are not affected by any of these business terms.

EXPORT ORDERS

We regret that we are unable to accept orders from customers for despatch outside the UK.

PRIVACY STATEMENT

We will hold your information for the purpose of administering your account and for our own future marketing exercises. We will not share your information with any third party. We need to collect your information about you for two reasons: firstly, to complete your order and secondly, to provide you with the best ongoing service possible. We will give you the option to decline future marketing material. The information we will collect about you includes:

Name, address, phone number, email address

We will never collect sensitive information about you and will always endeavour to ensure that the information we hold is accurate and up to date. You can request for the information that we hold to be emailed in order for you to check its accuracy. Should you find any inaccuracies we will delete, or correct, them promptly. If you have any further questions/comments about privacy, please contact us by email.

(The company, under no circumstances accepts liability for losses special to the particular circumstances of the customer, indirect or consequential losses or loss to profit, damage to property or wasted expenditure.)

COPYRIGHT

This website, including but not limited to its content, layout and design, is Copyright of Towquest Limited, Carlson Suite, Vantage Point Business Village, Mitcheldean, Gloucestershire, GL17 0DD. No part of this website may be reproduced in any form without the express permission of Towquest Limited. However, permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of conducting business with Mason Potatoes Limited and Edward England of The Pack House, Dadnor, Ross-on-Wye, Herefordshire, HR9 6QN.

DISCLAIMER

Towquest Limited makes every effort to ensure that the information contained in this website is accurate and current. However, we give no warranty or undertaking as to the quality or freedom from error, or freedom from computer virus of the contents of this site. Access and use of this site is entirely at your own risk.

This website is under continuous development and we reserve the right to permanently or temporarily alter content without notice. All information is subject to change without notice.